Time Warner Cable suffers massive outage nationwide


Time Warner Cable customers across the US are experiencing an Internet outage.


A site called DownDetector has been tracking the Time Warner Cable outage, showing a heat map of exactly where the outages are occurring. Earlier this morning, many people in California were affected, as well as many of the company's customers in the Northeast. As of this writing, the outages in California and Texas seemed to have eased a bit, but the northeast is still experiencing widespread outages in several areas, including New York City. It's not clear, however, how up-to-date that tracking actually is.


Not surprisingly, those who have been affected by the outage have gone to Twitter -- apparently by accessing the service on another provider's network -- to complain that Time Warner Cable service is down. Many of the tweets simply state that Time Warner Cable's service is down, while others were a bit more comical in their announcement.


'Time Warner nationwide outage: wireless carriers squeal with glee at all the data overage charges they'll pocket,' one person wrote.


Time Warner Cable has kept details on the outage close to the vest. At approximately 4 a.m. PT on Wednesday, the company tweeted out that it's 'working to restore services to all areas as quickly as possible,' though it wouldn't provide an estimated restoration time. Since then, the company's Twitter account has gone dark as it's working on restoration. No reasons have been given for such a widespread outage.


In response to a query by CNET, Time Warner Cable issued this statement:


'At 430am ET this morning during our routine network maintenance, an issue with our Internet backbone created disruption with our Internet and On Demand services. As of 6am ET services were largely restored as updates continue to bring all customers back online.'


Outages are not necessarily surprising for most Internet users. The fact that this one was so widespread, however, makes this a rather interesting development. It's not clear whether it's simply a fluke or if something major occurred to Time Warner Cable's network and the company is actively fixing it.


Time Warner Cable is in the middle of a struggle to merge with Comcast in a deal valued at $45.2 billion. While the companies are more likely than not to combine forces, federal scrutiny has been increasing over the last few months as regulators have dug their claws into the prospect.


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